Reverse Logistics Reduce Costs, Increases Satisfaction
Our reverse logistics and return management is efficient, timely and accurate. Every year, we handle more than 20,000 SKUs, two million parts. We know what we’re doing and are proud of our excellent track record.
In most supply chains, reverse logistics are critical but overlooked. Product repair and restock are required to keep inventory levels balanced. Shipping the wrong or defective product or incomplete package requires re-integration, and that’s when reverse logistics is so important.
Hollingsworth provides full-service support with return management, inventory control, and repackaging.
Return Management
In supply chains, returns and recalls are inevitable. We provide complete aftermarket services that preserve environmental resources and maximize cost savings: help desk customer service, repair depots, refurbishment/remanufacturing, recycling, scrap/waste management, warranty/asset management, sustainability, transportation, warehousing, spare parts management, RMA, and replacement management.
Inventory Control
It’s the lynchpin of effective reverse logistics. Delays, inaccuracies, and improper tracking can cause serious problems. Business can be lost. Hollingsworth ensure best-in-class inventory control through quality inspections, precise sorting, and state-of-the art tracking. The success rate of our inventory control services is 98 percent or better. When a products re-enters a Hollingsworth supply chain, the inventory of our partners is managed accurately and efficiently.
Repackaging
Repackaging is required when inventory is returned with missing parts or must be disassembled for reintegration into the warehouse. We process returns from all over the world, inspect to ensure satisfaction of the remanufacture’s requirements, sort according to a predetermined plan, and return to the warehouse or ship according to schedule.
Why Outsource Reverse Logistics?
Reverse logistics can be complex. Outsourcing this critical service is an easy, cost-effective way to ensure efficiency and accuracy. Reasons to outsource reverse logistics include:
- Fewer employees are necessary to support customers’ needs
- Access to a larger network accelerates return times and replacement shipments.
- High-tech management reduces errors significantly.
- Automation and state-of-the-art technology organizes, manages, and tracks logistics more effectively.
Advantages of Partnering With Hollingsworth
- Dedicated customer service department with on-site call centers
- Returned products are inspected for quality before re-integration in the supply chain
- Inventory control expertise means 99.7 percent or greater consolidation from packaging to repackaging
- Management and handling of 20,000 SKUs more than two million parts each year
- Our low-cost, high-technology operation customizes any IT solution in-house
- Images of expected results reduce learning curve and errors
- SAP programming operations system for improved accuracy and efficiency
- Proper handling of emergency and expedited orders or returns
- Constant refinement of processes and infrastructure
Features
- Experience in a variety of industries: automotive, retail, e-commerce, manufacturing, and more
- Highly trained in-house workforce skilled in reverse logistics
- Excellent track record of customer service and satisfaction
- Multiple strategically located fulfillment centers for faster, more efficient shipping
- Integration of SAP with your EDI feed
- Barcode labeling system provides accurate real-time tracking and automated order status updates
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Drop us a line
Contact us to learn how a partnership with Hollingsworth will optimize your order and inventory management, improve customer satisfaction, and grow your business.
Call us at (877) 434-0001 or send us an email. You can also fill out our online contact form to tell us about your project needs.
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